Refund policy

Return Policy — South Miami Pool Filter Installations

1. General Return Eligibility

We accept returns unused, unopened, unsealed items within 15 days of delivery.
To qualify for a return:

  • The item must be in its original unsealed packaging.

  • A valid proof of purchase (order number or invoice) is required.

Once your return is approved, we’ll issue a refund to your original payment method, less any applicable shipping fees.

2. Non-Returnable Items

For safety and sanitary reasons, we cannot accept returns on:

  • Installed or water-exposed filters, cartridges, or pump parts.

  • Components that show signs of installation or tampering.

  • Custom or special-order items.

  • Professional installation services once performed.

3. Return Shipping

Customers are responsible for the return shipping cost unless:

  • The item arrived damaged, or incorrect.
    In such cases, we’ll provide a prepaid UPS return label at no cost.

If the return is due to a customer change of mind, the cost of return shipping will be deducted from the refund.

4. Restocking Fee

A 10% restocking fee may apply to returns of non-defective items to cover inspection, repackaging, and transaction fees.

5. Refund Processing

Once we receive and inspect your return:

  • Approved refunds are processed within 3–5 business days.

  • Refunds are issued to the original payment method.

  • Original outbound shipping costs are non-refundable.

6. Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged or incorrect item:

  • Contact us within 5 days of delivery at info@southmiamipoolfilters.com (or your contact email)

  • Include photos and your order number for faster resolution.

7. Warranty Claims

Manufacturer warranties may apply to all filters.
We’ll assist with the process if the item was purchased through us and is within the manufacturer’s warranty period.

8. Professional Installation Policy

All installation services are final once completed.
If a component installed by our technician fails due to a manufacturer defect, we’ll assist with the product replacement under its warranty, but labor costs are non-refundable.